Media Coverage

229 - 234 Media Items

Reputation.com Announces Joe Fuca as New CEO

Reputation.com, an SaaS platform helping location-based enterprises optimize customer engagement strategies and build stellar reputations, announced on Tuesday morning Joe Fuca as its new CEO. Fuca brings experience as senior vice president at DocuSign and, more recently, president of FinancialForce to the table.

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Global Finance Magazine

The 2013 cyber attack on Target hit the company’s reputation, and cost millions in legal settlements and reimbursements to banks and partners. Pro-social campaigns are nothing new, but recent years have seen a subtle shift. According to Michael Fertik, Reputation.com founder, “reputational risk is eclipsing financial risk and catastrophe risk as the biggest threat to today’s corporations.”

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Build Brand Loyalty By Focusing On Patient Experience by Mandy Roth

In this article, experts weigh in on trends behind the growing discipline of customer experience management. “Customer experience is the number one thing driving retention in business today”, says Lindsay Neese Burton of Reputation.com. To enhance opportunities, systems need to “move away from traditional ways of thinking and doing things, and move more towards the personalized healthcare experience that I think everybody wants,” she says.

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Online Property Reviews Reveal Insights into Renter’s Highest Values

Website reviews and social media posts have quickly become an important research tool for renters when looking for a new place to live. To cater to future tenants and create positive reviews, Reputation.com recently released a study, the 2018 Property Management Reputation Report, to provide property management companies insights into what features renters value most in the rental experience.

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