Media Coverage

13 - 18 Media Items

Top 25 Digital Marketing Articles – Week of 12/13/19

This week’s roundup includes tips to boost your email marketing efforts, get more creative on social media, and grow your business using content marketing. Learn how to increase the conversion rate of your website and optimize your Google My Business listings. Reputation.com’s Adam Dorfman offers guidance to update and review your GMB page for converting customers.

Read more

SMX Overtime: Managing your online business reviews

by Adam Dorfman, Director of Product at Reputation.com
Last month I spoke at SMX East about scaling online reputation management – specifically reviews. At the end of my presentation, “14 Tips to Scale Reviews Across Multiple Locations,” I fielded a number of fantastic questions from session attendees and wanted to follow-up on some additional ones.

Read more

Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution

Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. The two companies will collaborate to join the intelligence of the Reputation.com platform to the customer interactions delivered by Alorica. The solution will enable enterprises to collect and act in real time to improve customer experiences across the buyer journey.

Read more

The 3 biggest takeaways from Black Friday

The countdown to Christmas on, and businesses may be asking themselves what they can do with so little time to get ready for yet another influx of customer enquiries, returns, and the odd complaint or two. More than ever customers are placing greater emphasis on authenticity from brands – a whopping 86% to be exact, based on research done by Reputation.com. So what this means for businesses is that they need to ensure every interaction with a customer adds value.

Read more

How to level up from a Google My Business apprentice to a GMB master

by Adam Dorfman, Director of Product at Reputation.com
How often should you review and update your Google My Business (GMB) page? GMB pages can require a lot of time and effort to monitor – just like your brick-and-mortar storefront, website, Facebook page and any other place where people interact with your business online and offline. And with Google the first place most customers now see any information about your business, you should review and update your GMB page frequently.

Read more