As 2019 draws to a close, we take a look back at HealthLeaders’ most popular innovation stories of the year. Examples include how Banner Health is tying executive bonuses to its reputation score using Reputation.com.Read more
For businesses that operate in the physical world, Google My Business (GMB) has become the center of the digital universe. Google is relying increasingly on content in GMB for ranking and less on third party citations and off-page signals than in the past. Below is a summary of most (though not all) of the GMB updates and changes that happened this year, with an assist from local SEOs and experts Carrie Hill, Reputation.com’s Adam Dorfman, Mike Blumenthal and David Mihm.Read more
by Tom Barnes, Managing Director and General Manager, Financial Services at Reputation.com
When people get ticked off at banks and credit unions, instant and voluminous feedback via social media and ratings pages follows. While reputational damage control and containment is critical, institutions must also actively solicit reviews from happy consumers, because the shelf life of positive comments is agonizingly short.
Seven months ago, the Four Seasons in San Francisco sent out a news release announcing the glad tidings that would come soon: New residences for the new money.Read more
Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will hold a webinar, “Re-Imagining Customer Experience in the Feedback Economy,” on Thursday, December 19, featuring guest speakers from Forrester Research and Sutter Health.Read more
by Michael Fertik, Founder of Reputation.com
Everyone’s talking about customer engagement — but why is it so important, and what does it really mean? How does customer engagement look in action, when you’re a business trying to connect with your customers today?