Having joined Reputation.com as its CEO in 2018, longtime tech industry executive Joe Fuca is aiming to take the Redwood City-based company beyond the $100 million-annual revenue threshold. The closely held company, which was founded in 2006 and employs about 450 people, has made its biggest mark in the automotive and healthcare industries and is looking to broaden its scope in areas such as retail and hospitality.Read more
At a time when retailers are obsessed with customer experience, a lot of retailers don’t seem to be paying much attention when a customer complains about a bad experience. That’s one of the conclusions of the 2020 Retail Reputation Report created by reputation management firm Reputation.com.Read more
by Michael Fertik, Founder of Reputation.com
I recently appeared on MSNBC to talk about my take on California’s new data privacy law introduced this month, the California Consumer Privacy Act — CCPA for short. Effective January 1, 2020, the CCPA outlines new standards for data collection as well as what happens to businesses who fail to protect user data. It also grants California consumers new rights that they can exercise to keep their data secure and out of the hands of bad actors.
In today’s feedback economy, it’s essential to tune in to what customers are saying about your brand online and respond appropriately. In this video, Reputation.com’s managing director, EMEA, Anthony Gaskell, talks to Business Reporter’s Alastair Greener about the ever-growing importance of ORM to multi-site brands.Read more
by Adam Dorfman, Director of Product at Reputation.com
While many CRM professionals focus on the customer reviews sourced from surveys being sent out post-visit, they often forgo the trickier places customers are leaving feedback. Indeed, the first input is important. But your customers are giving you valuable input through formal reviews and unstructured feedback across the entire digital world. To get a complete view of customer insight, think of feedback as an ecosystem.