What is Reputation Score X?
Like a personal trainer for your business, Reputation Score X measures your current performance then prescribes personalised improvement steps.
KNOW YOUR SCORE
KNOW YOUR SCORE
One Simple Metric
Your brand receives feedback from an ever-expanding pool of sources. Reputation Score X takes into account all factors affecting your reputation — star ratings, online reviews, business listings, social engagement and more — to calculate a 360-degree view of your brand’s performance.
TRACK YOUR TRENDS
TRACK YOUR TRENDS
Uncover the Impact Factors
See detailed insight into how your brand arrived at its score. Reputation Score X sheds light on which factors have impacted your score the most, and allows you to drill down into each component to understand its performance over time.
TAKE IMMEDIATE ACTION
TAKE IMMEDIATE ACTION
Prescriptive Recommendations
Reputation Score X prescribes specific, tailored actions you can take to improve your score. It also estimates the score impact each action will have so you can better prioritise next steps and turn insights into action.
Act on Insights
Put in motion a virtual cycle of continuous improvement.
Take Care of Issues
Follow up on the next-step actions recommended by Reputation Score X and start seeing improvements to your score in a matter of days.
Accentuate the Positive
Discover what delights your customers, and standardise on what you’re doing well across your organisation.
Train Smarter
A deeper understanding of your customer and their experience will inform employee development programmes and improve their performance.
Compete Better
See how you compare with your competitors on key customers experience categories and overall reputation. The more you know, the stronger you grow.
What Factors Influence Reputation Score
Reputation Score is a real-time calculation that measures how customers perceive your brand on a scale of zero to 1,000. Read this post to understand the components of Reputation Score and learn ways to improve it.