What is Your Reputation Score?
Get a real-time calculation of your online performance across all consumer touchpoints.
Know Your Score
Know Your Score
Your brand receives multiple sources of feedback across a broad and ever-expanding ecosystem of data sources. Reputation Score takes into account all factors affecting your reputation — star ratings, online reviews, business listings, social engagement and more — for a 360-degree view of your brand’s performance.
Monitor in Real Time
Monitor in Real Time
One review can have measurable impact. Our sophisticated, patented algorithms are used to calculate your unique score and update it to reflect changes in real time. No more surprises — you’ll know when to take action.
See How You Compare
See How You Compare
Reputation.com tracks scores for thousands of businesses across industries. You’ll see how your score measures up relative to industry and best-in-class benchmarks — and you’ll understand at a glance how you fare against your competitors.
Act on Insights
Put in motion a virtual cycle of continuous improvement.
Pinpoint Issues
Dig deeper into the components of your Reputation Score to uncover operational or service issues, and devise an informed action plan to fix them.
Accentuate the Positive
Discover what delights your customers, and standardise on what you’re doing well across your organisation.
Train Smarter
A deeper understanding of your customer and their experience will inform employee development programmes and improve their performance.
Compete Better
See how you compare with your competitors on key customers experience categories and overall reputation. The more you know, the stronger you grow.
What Factors Influence Reputation Score
Reputation Score is a real-time calculation that measures how customers perceive your brand on a scale of zero to 1,000. Read this post to understand the components of Reputation Score and learn ways to improve it.