Select Hospitality Clients
“Our focus on online interaction with guests continues, we introduced Reputation.com in 2017 and through this tool we now respond to 93% of all online feedback.
We continue to see the benefits of the personal interaction this platform enables for the guest. In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score across the estate to 4 out 5 reflecting the hard work undertaken in this area.”
Phil Urban
CEO
Mitchells & Butlers
Service and Reputation Can Make or Break Your Business
Use integrated reputation and CX management to stand out, be chosen and delight your patrons.
Be Found — and Chosen — in Local Search
Complete, accurate listings help you rank high in “near me” search, getting customers in the door. Make sure they stand out with great reviews, high star ratings and photos that show off what makes your establishment exceptional.
Let Your Patrons Do the Talking
Build a surplus of online reviews that showcase your excellent customer service by requesting feedback from patrons via email, text and tablets. Lots of recent reviews will elevate your locations’ rankings in search, and help you outshine the competition with higher star ratings.
Delight Them with Exceptional Service
Gather and analyse candid feedback from surveys, reviews and social to optimise staff training and operations across locations, so the service you deliver exceeds customer expectations and keeps them coming back.
Care About How They Feel
Stay on top of how your customers feel about your locations, by monitoring all online reviews and social posts on a single dashboard. Use Reputation.com Insights to understand the competitive landscape and identify strengths and areas in need of improvement.
Get Social with Local Communities
Share locally relevant content, news, promotions and advertisements on social media to attract more local business and drive revenue. Engage and connect with local patrons online, and join in the conversation about your brand and individual locations.
More Useful Resources About Hospitality
How to Get Started with Online Reputation Management
Top Trends for Online Reputation and CX Management in 2019
Your Next Customer Could be Won or Lost in a Micro-moment