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Give customer control, Rockar boss tells dealer

Online customer reviews have become a key influencer in buying decisions. But how well do you know the reputation your business has and are you in control of it? The question was posed by Charlie Roberts, enterprise business manager at online reputation management company Reputation.com. According to the Harvard Business Review, each star in a Google rating, up to a maximum of five, can mean a difference of 5%-9% in revenue.

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Business News Daily names Reputation.com best reputation management service for businesses

We’re very excited to have been chosen by Business News Daily as the top reputation management choice for businesses. In their review, they discuss specific features of our reputation management offerings and explain why they selected Reputation.com over our competitors. They also gave us high marks for customer service, the comprehensiveness of our features, and transparency in pricing.

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Don’t be scared of bad reviews

Richard Harrison, managing director UK for Reputation.com, explains why hoteliers should embrace guest reviews, even the bad ones in this piece for Travel Mole. He goes over several ways that online reviews benefit hotels, regardless of if the feedback is positive or not.

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4 ways to manage brand reputation in a digital world

UK Managing Director provides four reputation management best practices for businesses in this feature for iMedia Connection. In it, he discussed examples of brands reacting effectively (and not so effectively) to online reputation issues

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