Future Consumer Week: 2020 consumer trends that are here to stay
This year has set changes in consumer shopping behaviour into overdrive.
Lockdown meant that apart from groceries and other essential goods, consumers had no choice but to head online. Swathes of consumers who previously only shopped in stores have become digitally literate and seen the benefit of online retail.
So what does that mean for the future and how they interact with stores? And what does it mean for the channels retailers need to reach them through and for areas such as delivery, and what do those trends now look like and what does it mean for retail?
As part of Retail Week’s ‘Future of Consumer Week’, we participate in a panel discussion to discuss the 2020 consumer trends that are here to stay.