COVID-19  //  Business Continuity Bundle
BUSINESS CONTINUITY BUNDLE

A New Toolkit for Urgent Outreach and Response

When unexpected situations arise, confusion and uncertainty can spread quickly. Reputation.com is here to keep your business in control of the situation and help you strengthen customer relationships, especially in difficult times.

With our Business Continuity Bundle, both new and existing customers can:

  • Share critical advice or information with the right people, in the right place, at the right time
  • Answer questions and connect customers to important resources across your locations
  • Identify situation-specific feedback trends and iterate your approach on-the-fly

 

Many Powerful Capabilities, Designed to Work Together

To help weather the storm, the Business Continuity Bundle provides you with multiple effective crisis management solutions at no cost for 90 days. Our most successful clients also use a Managed Service to handle Google listings that can be layered on top for a per-location fee.

Here’s what these solutions enable you to do:

  • Social Suite
  • Use our full Social Suite to share critical information with all your social channels
  • No Cost for 90 Days
  • Create, schedule, and publish location-specific content to all of your locations’ channels
  • Monitor customer comments and respond in real-time
  • Analyze and report on social post engagement to help determine next steps
  • Situation-Specific Insights
  • Use our Insights tool to uncover themes and adjust your approach as needed
  • No Cost for 90 Days
  • Monitor feedback volume related to a specific incident or issue
  • Understand the context, sentiment, and location of customer comments
  • Optimize communication and operational response efforts based on findings
  • Managed GMB Communication
  • Optimize customer communication across your Google My Business location pages**
  • Fee Per Location – Requires a Business Listings Subscription
  • We create and manage your Google Posts to share key information with page visitors
  • **We create and manage your Google Q&A entries to address customer questions
  • Handled for all your GMB listings, with the option to customize messages for certain locations or areas
**Google is also managing demand and capacity in a dynamic situation, for all its services. Please work with your AE or CSM to understand the availability of Google GMB features.


 

Learn More

To get started, simply complete the form below and we’ll reach out quickly to schedule a conversation. If you’re an existing customer, we’ll route your request to your Customer Success Manager so they can follow up with you.